Return window and condition

Eligible products may be returned within 30 calendar days after confirmed delivery. A standard return should be unused and in its original condition, include the original parts and accessories, include original packaging where reasonably possible, and be accompanied by proof of purchase or relevant order information.

Request approval first

Before sending anything back, email service@juaskl.com with your order number, the item you wish to return, the reason for the request, and photos or video where relevant. Wait for the return request to be reviewed and approved before shipping the item.

Where to send a return

Please do not send returns directly to the business registration address. After the request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.

Return shipping responsibility

Preference-based return: For a return prompted by a change of mind, personal preference, or another reason unrelated to a product or fulfillment problem, the customer is responsible for return shipping costs.

Product or fulfillment issue: If an item is damaged, defective, incorrect, incomplete, or materially different from its description because of a product or fulfillment issue, we will review the circumstances and provide an appropriate replacement, refund, or return solution without requiring you to bear additional costs resulting from that error.

Inspection and refund timing

A returned product may be inspected after receipt to confirm that the return requirements have been met. Once an approved return is received and inspected, an eligible refund is issued to the original payment method and generally processed within 5–10 business days. Your bank or payment provider may need additional time to post the credit.

Damaged, defective, incorrect, or incomplete orders

Contact customer support as soon as reasonably possible with the order number and photos or video where appropriate. After reviewing the issue, we will provide a reasonable solution, such as a replacement, refund, or return arrangement based on the circumstances.

Order cancellation

If you need to cancel, contact service@juaskl.com promptly and before fulfillment begins. We will make a reasonable effort to process requests received before fulfillment, but cancellation cannot be guaranteed after fulfillment or shipment has started. No cancellation fee is charged for an order successfully canceled before fulfillment.