JUASKL™ · CUSTOMER GUIDE
Frequently Asked Questions
Quick answers about our floral supplies, orders, and support.
Who operates JUASKL™ and what does it sell?
JUASKL™ is owned and operated by Sanye Technology Industrial (Jiangxi) Co., Ltd.. The store offers floral supplies.
How long does processing and shipping take?
Orders are normally processed within 2–4 business days after payment confirmation; during peak periods, processing may take up to 5 business days. Standard shipping to supported U.S. destinations generally takes 10–15 business days after dispatch. These are processing and transit estimates, not guaranteed delivery dates.
How are shipping costs set, and where does an order ship from?
Available methods and shipping charges are calculated and shown at checkout before payment. Depending on inventory availability, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners. The shipment origin may differ from our business registration address.
How do I get tracking or help with a delayed parcel?
Available tracking information is normally emailed or made available through the applicable order-tracking method after dispatch. Allow 1–3 days for tracking activity to appear. If tracking remains unchanged for an extended period or a parcel appears delayed or lost, email us with your order number. For a package marked delivered but not found, check the mailbox or delivery area, reception desk, household members, neighbors, and carrier notices; then contact us if it remains missing.
What is the return window and how do I request one?
Eligible products may be returned within 30 calendar days after confirmed delivery. Standard returns should be unused, in original condition, include original parts and accessories, and include original packaging where reasonably possible. Email us before sending an item, with your order number, the item, the reason, and photos or video where relevant. The approved return address and instructions are provided after review; do not send items to the business registration address.
Who pays return shipping and when are refunds processed?
For preference-based returns, the customer is responsible for return shipping. For a product or fulfillment issue—such as an item that is damaged, defective, incorrect, incomplete, or materially misdescribed—we will provide a reasonable solution without additional cost resulting from that error. Approved returns may be inspected after receipt. Eligible refunds go to the original payment method and are generally processed within 5–10 business days after receipt and inspection; the payment provider may take longer to post the credit.
Can I cancel an order?
Contact customer support promptly before fulfillment begins. We will make a reasonable effort to process the request, but cancellation cannot be guaranteed once fulfillment or shipment has started. No cancellation fee is charged for an order successfully canceled before fulfillment.
How can I contact customer support?
Email service@juaskl.com or call +86 4376221479. Support hours are Monday–Friday, 9:00 AM–6:00 PM PST.
JUASKL™ is owned and operated by Sanye Technology Industrial (Jiangxi) Co., Ltd..
Business address: Room 102, Unit 2, Building 16, Haitangwan Residential Complex, No. 598 Huangjahu West Road, Nanchang Economic and Technological Development Zone, Nanchang City, Jiangxi Province
Website: juaskl.com
Email: service@juaskl.com · Phone: +86 4376221479
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM PST